What’s Next in Payments? – SPONSOR CONTENT FROM HEXAWARE


By Swati Dublish, Rajsekar Jayashankar, and Navin Mishra

The payments room is evolving quickly, with the introduction of new gamers other than financial institutions and economical products and services institutions. These rivals are disrupting the status quo and taking payments from the resources transfer and remittances realm to revolutionary ideas like acquire now pay later (BNPL) and open payments.

With shopper anticipations getting increased, individuals expect the “art of the possible” from their payments providers—and classic players need to have to rethink their method to keep their position and buyer loyalty lest they turn out to be irrelevant. All stakeholders inside the payments ecosystem want to align with the broader themes emerging now and in the around future.

We live in a planet of artificial intelligence (AI), device learning (ML), and cloud, a globe of “payments as an encounter (PaaX).” 

The vital payment themes of the future—cryptocurrency, central financial institution electronic currency (CBDC), financial inclusion, and embedded finance—represent levels of the coming evolution of payments that your lender requires to be ready for.

Based on its existing relevance and expanding adoption, the beginning point of payments’ long run is cryptocurrency—any form of forex that exists digitally or nearly and makes use of cryptography to secure transactions.

The rise of cryptocurrencies is fraught with challenges this kind of as uncertain regulatory position, absence of awareness, security, scalability, and misuse of virtual forex. Crypto’s worries and a have to have for regulated alternate options connect with for an evolution of CBDC, a stage we define as “payments as a lifestyle (PaaL).” 

Banking companies will difficulty CBDC as lawful tender, just as hard cash is these days. But in contrast to financial institution deposits, CBDC would signify a claim on the central financial institution.

The existing condition of economic infrastructure will drive willpower of the velocity and the extent of adoption of CBDC. Big worries about CBDC contain privacy in particular person transactions, retail CBDC (purchaser accounts) as a new purpose of central banks, use of a CBDC offline, and cybersecurity dangers.

In the medium-phrase upcoming, enabled by CBDC, money inclusion will participate in the most important job in creating payments the mainstay of economies close to the globe. Monetary inclusion refers to such as the unbanked segments in the financial ecosystem. Critical limitations to monetary inclusion contain monetary literacy, lack of non-public-sector willingness and capacity to interact, deficiency of entry to smartphones, and unsatisfactory anti-funds laundering controls.

Monetary inclusion in turn will assist embedded finance—the potential of banking—with the bank likely to clients at their issue of need to have and not the other way all-around, a phase we determine as “invisible payments.” 

Embedded finance is the integration of economic services—including lending, payment processing, or insurance—with nonfinancial businesses’ infrastructures without having the have to have to redirect them to common monetary establishments. The embedded finance prospect for financial institutions entails speedy acquisition of prospects and deposits, charge-income progress as a result of partnership agreements, and reduction of client acquisition and unit-processing costs.

Technological innovation will be important to propelling banks into the new realm, exactly where payments no for a longer time will be proprietary but will be democratized as a service. For your bank to stay pertinent and to foreseeable future-evidence your payments enterprise, your bank requires to: 

  • Search at your know-how. Financial institutions will have to commence planning for the affect these new payment autos will have on onboarding, safety, channels, and electronic banking platforms. Banks really should align electronic payments and digital banking modernization initiatives to reuse electronic banking applications and remedies to guidance this changeover. 
  • Assess your part. Economical technological know-how solutions and expert services will be the critical tools advertising and marketing inclusion in the economical methods of the long run, supporting communities about the planet build long-phrase economic resilience and enabling monetary development.  Banks will engage in a significant function in driving this adjust. 
  • Seize your option. Embedded finance will assist banks achieve more prospects with lessen prices of acquisition, grow distribution channels, and acquire new benefit-added expert services, creating unprecedented prospects of scale. 

Future of Payments Reimagined

The period of payments as a solution is now in the earlier, as banking institutions are nearing a shift in client anticipations. The journey of payments is very likely to go by way of a three-generation transformation. 

Gen Just one: Payments as an Working experience (PaaX)

The payments world is on the cusp of transformation, with a target on increasing end-consumer knowledge by way of improved interfaces and smoother transitions. Financial institutions and fintechs are making use of the energy of AI, ML, and cloud to permit Gen One particular. This knowledge is frequently called frictionless payments.

Gen Two: Payments as a Way of life (PaaL)

As the present-day knowledge stabilizes and wearable technology turns into the norm, payments will become a element of the existence of men and women and organizations, launching the up coming era. The flourish of condition-owned crypto could develop into the singular drive for seamless functions for the two domestic and cross-border payments.

Gen 3: Invisible Payments

About the future a few to 5 decades, payments will play a sport-transforming purpose not basically as a ubiquitous perform but also by doing the job seamlessly behind the scenes. Monetizing payment transactions will make certain that payments are monetarily inclusive and embedded in the larger sized enterprise-transaction ecosystem.

The Generational Shift


Culture is embarking on a shift in practical experience, in worth development, and for a far better quality of existence. Payments will drive this reworked experience for a huge segment of the inhabitants as we go as a result of these a few generational modifications.


Hexaware’s banking answers include Amaze®, a cloud enablement platform Tensai, an automation platform and H.A.R.V.I.S., a banking digital lab and incubator. Master extra about the upcoming of payments and how Hexaware can aid financial institutions and fiscal establishments maintain up in a dynamically altering field.


Swati Dublish is a Banker, driving organization transformation via know-how for Banking institutions & Fintechs at Hexaware Technologies. Rajsekar Jayashankar is Banker, Researcher, and Core Banking item specialist at Hexaware Technologies. Navin Mishra is Strategist for Economical Products and services in Community Sector at Hexaware Systems.

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